i-flex Solutions' client Westlake Financial Services Celebrates One Year of Production on SuperSolutions' Daybreak Lending Suite

i-flex Solutions Ltd has announced that SuperSolutions Corporation, a wholly owned Company of the Company announced that Westlake Financial Services, a sub-prime indirect auto finance Company with operations in 34 states, has celebrated its’ one year in production with Daybreak Lending Suite^TM.

Being a sub-prime automobile lender, Westlake Financial Services (Westlake) faces unique challenges in the areas of customer service and collections. Daybreak continues to alleviate these issues quickly and painlessly by replacing their legacy system. Westlake required excessive manual intervention to service specialty loan programs, provide customer service, track payments and other historical information on more than 60,000 active accounts. In addition, scalability was a real challenge for Westlake, in the light of their future expansion to other states in the USA.

The Daybreak Lending Suite (Daybreak) has enabled Westlake to run its customer service and collections activities much more efficiently, along with the capability to support customer self service transactions through the Web. It provides comprehensive information to the customer service agent enabling better customer service and complete control. Daybreak tracks all customer and financial information in real time. Similarly, collection agents have all delinquency information at their finger tips, including promises to pays, broken promises, delinquency account histories, and complete payment transactions. Daybreak also enabled real-time management of collectors and customer service agents besides providing them an environment that facilitates collaborative data management.

"Daybreak has allowed us to take control of the operations to a new level. Fast, accurate customer service is critical to our customers and we find ourselves extremely well- positioned to offer unparalleled service," said Bruce Newmark, President, Westlake Financial Services. In addition, Newmark says, "By providing us with real-time payment information, Daybreak will allow us minimize our risk by more closely tracking customers’ collection histories. The migration from a legacy system demonstrates the professional services capabilities of the Daybreak implementation team."

"Westlake Financial Services is on the threshold of sustained high growth, and their commitment to their customers can only be powered by a scalable, functionally superior solution like Daybreak," said Darshan Karki, President and COO, SuperSolutions. "Daybreak is an open, Web-based platform that supports indirect auto lenders, particularly those in the sub-prime market, who need to stay efficient in today's competitive marketplace."

Source : Equity Bulls

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