Vodafone Idea-TCS Deepen Collaboration with AI-Powered Customer Experience Platform

Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) a global leader in IT services, consulting, and business solutions, has partnered with Vodafone Idea to transform their business support system (BSS) through an AI-driven and future ready platform. The five-year engagement will help India's leading telecom service provider unlock new capabilities in customer experience by deploying a nextgen platform focused on intelligence, automation, personalization and accelerated launch of new product and services.

The transformation will be anchored on TCS' flagship products - TCS HOBS™ and TCS TwinX™. TCS HOBS will provide the digital backbone for business support systems, driving agility, stability, and seamless integration across customer touchpoints. TCS TwinX will complement this with AI/ML-powered intelligence and scenario simulation, helping Vodafone Idea to enhance service responsiveness, and deliver personalized interactions. By combining the robust processes and systems of TCS HOBS along with advanced analytics capabilities of TCS TwinX, the unified platform will accelerate service delivery, ensure resilient performance, and provide flexibility to adapt quickly to evolving customer needs.

Jagbir Singh, Chief Technology Officer, Vodafone Idea Limited, said, "With this partnership Vi is embarking on a transformative journey to redefine customer experience. By modernizing our BSS platforms embedded with AI-driven innovation, we are setting a new standard to deliver, faster, smarter and more personalized digital experiences. This collaboration marks a significant milestone in our ongoing commitment to innovation, operational efficiency and delivering an unmatched experience to our customers."

With over 25 years of expertise in supporting Communications, Media, and Information Services businesses (CMI), TCS serves CMI customers across 45 countries. Operating from more than 105 delivery locations, TCS leverages its industry and technology expertise to support over one billion telecom subscribers globally. TCS' services encompass the entire communications value chain, including modernization, operation support system, networks, IT, and operations.

Ujjwal Mathur, President & Country Head - India Business, TCS, said, "The transformation program for Vodafone Idea is built on 15 years of relationship with TCS. A testament to our customer centricity across industries. By leveraging our advanced AI capabilities and flagship products, TCS HOBS™ and TCS TWINX™, we are committed to transform customer engagement and operational efficiency for Vodafone Idea. This initiative marks a pivotal step in driving AI-led transformation of Vi's core Business Support System. This collaboration underscores our dedication to delivering innovative solutions that drive growth and excellence in the telecom sector."

This partnership advances TCS' vision of Accelerating India's progress through solutions that are Made in India, for India-and ready for the world. With a strong focus on sustainability, security, and sovereignty, TCS aims to fuel innovation, economic growth, and global competitiveness. As India enters a new era of digital advancement, TCS remains committed to delivering indigenous solutions that empower governments, enterprises, and citizens, helping them perpetually adapt in an AI-first world.

Shares of Tata Consultancy Services Limited was last trading in BSE at Rs. 3172.80 as compared to the previous close of Rs. 3145.45. The total number of shares traded during the day was 142149 in over 12940 trades.

The stock hit an intraday high of Rs. 3182.00 and intraday low of 3141.45. The net turnover during the day was Rs. 450774579.00.

Source : Equity Bulls

Keywords

TataConsultancyServices INE467B01029 TCS VodafoneIDea BSS