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Idea Cellular and IBM announce 10 year pact
Posted On : 2007-03-21 10:54:41( TIMEZONE : IST )
Idea Cellular Ltd has announced that International Business Machines (IBM) & the Company on March 21, 2007, announced a 10 year business transformation pact to integrate, innovate and transform Idea’s business processes and IT infrastructure. The pact is designed on an innovative risk - reward revenue sharing model. It covers all of Idea’s existing operations and potential new additions. The 10 year pact, depending upon Idea’s business revenues and circle expansion, would size around US$ 600 million to US$ 800 million.
Announcing the pact, Mr. Sanjeev Aga, Managing Director, of the Company said, "Idea is focused on innovation led growth. Our partnership with IBM will bring value to our customers, employees and shareholders. We will harness IBM’s power to support Idea’s explosive growth with robust, best-in-class solutions that address scalability, complexity, innovation and cost control, to provide Idea with the most advanced business processes globally."
The partnership between Idea and IBM Will, enable Idea to:
- Accelerate time-to-market of new services to delight customers and enhance loyalty.
- Leverage opportunities from the convergence of voice, data, video and wireless technologies.
- Add new revenue streams to provide a competitive edge.
- Empower business with analytics tools for focused market segmentation and cross selling.
- Improve end-to-end customer management to drive efficiency.
- Provide advanced revenue assurance capabilities for top and bottom line growth.
The pact with IBM will enable Idea to meet the needs of its 14 million current subscribers and future growth. This will be through supporting end to end transformation of business critical processes including billing, revenue assurance, and credit collection, subscriber management, business intelligence, fraud management, customer relationship management, e-billing and payment, and customer self care. IBM will also undertake the management and support of Idea’s IT Infrastructure. All IT department employees of Idea would play a key role in the transformation, either as Idea employees or as IBM employees.
