Frost & Sullivan recognizes Patni Computer as the Leader in Customer Service

Patni Computer Systems Ltd on November 13, 2006, has announced that the Company has received the 'Frost & Sullivan Customer Service Leadership Award in the IT Services Market for 2006'. The Company received this award for demonstrating exceptional responsiveness to customer needs, continually focusing on both long and short-term customer profitability goals, and displaying flexibility in tailoring offerings to suit customer businesses.

Accepting the award Vijay Khare, Chief Delivery Officer & EVP, of the Company said, “Our commitment to transform our customer’s business has been recognized. The Company’s relentless focus on long term relationships and value addition to client business has resulted in this success. We provide a powerful combination of domain, process and technology expertise supported by a global delivery infrastructure that customers leverage for meeting their business objectives.”

Frost and Sullivan used interviews with all market participants and conducted extensive secondary research of proprietary data. Frost & Sullivan analysts also tracked competitor revenue and market share within the industry. The competitors were then compared and ranked. Specific criteria were used to ascertain the final competitor ranking in each industry. For technology awards, the technologies and research projects were compared using customer base demands. In addition, factors such as feasibility of product launch, likelihood of customer acceptance and acceptance rates, and estimated time to market were also taken into consideration.

Source : Equity Bulls

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