Forrester Wave^TM cites HCL Technologies Infrastructure Division as "Leader"

HCL Technologies Ltd has announced that In a report by Forrester Research Inc, an independent research firm, HCL Technologies, Infrastructure Services Division (HCL ISD), has been cited as a 'Leader' in the report titled - Forrester Wave^TM Global IT Infrastructure Outsourcing, Q2 2007 (June 2007). HCL was among the Select Companies that Forrester Invited to participate in this study which evaluated leading global IT infrastructure outsourcing service providers (Indian and MNC players) across 31 criteria - including reference customer surveys.

The Report evaluated HCL's capability in this space vis-a-vis 18 other service providers, and cited HCL as a ‘Leader’. HCL earned solid scores for ‘Strategy’, ‘current offering’ and reference customer criteria. Specifically, on a scale of 0 to 5 (5 strong) reference HCL customers rated HCL as a 4.5 for implementation, 4.29 for account management, 4.11 for service quality and 4.06 for general satisfaction.

HCL also received the highest score (5) on criteria such as data center management services, managed network services and Infrastructure management revenue growth.

"HCL has multiple delivery sites in India as well as in other locations, and it distinguished itself against many players by more targeted strategic focus on Infrastructure management and its growing service market presence. The firm is also positioning for future strength in the Infrastructure business. HCL has been experiencing tremendous growth - approximately 80% CAGR - over the past two years and in addition to organic growth, the provider is pursuing an acquisition phase to grow its infrastructure management business," said the report.

Commenting on the findings of this latest report, R Srikrishna, Sr. VP, North America Operations, HCL Infrastructure Services Division, said, "Our success in the global IT Infrastructure Outsourcing vendor assessment in a span of 5 years is an apt reflection of the worldwide acceptance of our transformational value proposition. Our strategic focus in infrastructure services is a key differentiator and reinforces our strong vision for the future of utility based infrastructure management In a multi provider environment. Our proposition of "co-sourcing" model of delivery resonates well with our customers which is reflected in our impressive scores in general satisfaction of our customers.

In another vendor evaluation, "The Forrester Wave^TM" Gloal Delivery Infrastructure Management for Europe, Q4 2006 (December 2006), HCL ISD Was cited as a ‘leader’ among the seven Indian Players who were assessed in the study.

HCL is widely acknowledged as a pioneer and a leader in global delivery of Infrastructure Management. The Company was ranked No.1 'Specialty Offshore Infrastructure Services Provider' by NeoIT and 'Managing Offshore' magazine and has also been ranked as the World No 2 in IT Infrastructure Services by Global Services too survey. Today the Company service 11 G100 customers and 30+ G 500 customers.

Source : Equity Bulls

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