Satyam Wins CA's VIP Award

Satyam Computer Services Ltd on June 04, 2007 has announced that it recently won Computer Associates Vision, Impact, Progress (VIP) Award for an internal implementation and optimization of CA's service desk platform. The award, given by CA's Business Service Optimization Business Unit, recognizes organizations that create demonstrable and measurable results from improved IT, especially in terms of productivity, financial benefits, quality improvements, and customer satisfaction. The Company was recognized in the award's Impact category, and was the only india-based Company so honored.

Satyam used CA's Service Desk Framework to create a central service desk, which enabled it to automate manual ticket-handling processes. Additionally, the organization integrated the tool with several other robust CA modules, including CA Network and Server Management with performance monitoring and CA Software Delivery. As a result, service delivery monitoring end management improved significantly.

The implementation has helped the Company use common service delivery methods to streamline operations and conform to standards. It also helped the organization instill industry best practices in service support and service delivery processes. Moreover, other the Company functions, such as internal information systems and finance, have successfully leveraged the tool. Others, including infrastructure support and human resources, will follow suit shortly.

Additional benefits include:

- A uniform user experience
- Improved Incident response
- A single platform to address application and non-IT support
- Trending and decision-making metrics
- A case study for a go-to-market opportunity
- Increased brand value

With CA tools such as CA Service Desk, CA Asset Management, and CA Software Delivery, the Company has improved response and resolution times for Internal IT tickets by more than 100 percent. As a result, customer satisfaction has increased dramatically.

"Earning a CA VIP Award is a great honor for Satyam" said Sridhar Krishnamoorthy, a vice president in charge of the organization’s Network and Systems team. "The project demonstrates our ability to Implement complex, large-scale systems and solutions. To be recognized for that capability at an event such as CA World, which is attended by more then 4,500 CXOs and senior IT executives, makes the award even more powerful."

Source : Equity Bulls

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