Tata Communications Launches Voice AI Platform to Transform BFSI Customer Journeys with Speed, Scale and Integrated Intelligence

Tata Communications, a leading global communications technology player, today announced the launch of its Voice AI platform powered by Agentic AI - an industry first speech-to-speech customer engagement solution offering instant decision making, multilingual fluency, and sub 500 milliseconds latency performance. This sets a new benchmark for customer engagement technology by enabling interactions that are personalised, context-aware, and seamlessly integrated across channels - redefining how financial institutions connect with their customers.

Empowering enterprise-grade fintech adoption, Tata Communications Voice AI is underpinned by its extensive global voice network and agentic AI platform and powered by Tata Communications AI Cloud for security and scale. Aligned with the enterprise's strategy, the intelligent platform directly connects to customer's APIs and fintech platforms, streamlining the complete customer journey - from initiation to resolution.

The platform supports interactions in 40+ Indian and global languages, including Hindi, Tamil, Spanish, Mandarin and more. It delivers real-time transcription, call summaries and sentiment analytics. Key capabilities include context retention across sessions, adaptive dialogue flows, real-time language translation, multi-agent orchestration, real-time call analysis and integration with systems for human handoffs.

A.S. Lakshminarayanan, MD and CEO, Tata Communications, said: "What differentiates Tata Communications Voice AI platform is that it's not just a tool. It is a scalable, enterprise-ready platform designed to deliver real outcomes. Driven by Agentic AI, it brings integrated intelligence where Voice AI is embedded into customer journeys to address a wide range of use cases that we are already co-discovering with our customers. Built for speed, scale and reliability, it goes beyond pilots and proofs of concept to provide enterprises with a proven way to deliver more empathetic interactions at every touchpoint."

Shares of Tata Communications Limited was last trading in BSE at Rs. 1611.60 as compared to the previous close of Rs. 1610.95. The total number of shares traded during the day was 4674 in over 724 trades.

The stock hit an intraday high of Rs. 1621.30 and intraday low of 1599.90. The net turnover during the day was Rs. 7541775.00.

Source : Equity Bulls

Keywords

TataCommunications INE151A01013 VoiceAIPlatform