HGS Digital Partners with CXM Leader Sprinklr to Develop and Execute Digital Marketing and Care Strategies

HGS Digital LLC, a business unit of Hinduja Global Solutions Ltd (listed in BSE & NSE), today announced a strategic partnership with Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises. Sprinklr and HGS Digital will have a long-term managed services partnership to help the world's most valuable brands develop and operationalize social care strategies while maximizing their software investment.

HGS Digital has been helping clients architect and successfully implement holistic digital experience strategies and tools since 2003. Sprinklr helps the world's largest brands tackle digital transformation challenges by making it possible for them to listen to customers, learn from them, and use these insights to deliver personalized experiences at scale.

The combination of Sprinklr's platform and HGS Digital's technical expertise provides brands with the tools and resources to begin to look at customer care as a strategic asset.

"We know that creating and operationalizing a digital marketing and care strategy can be challenging. Our strategic partnership with HGS Digital alleviates challenges by helping customers create a strong foundation for effective customer experience management - delivering exceptional managed services, enablement, and integration support," said Luca Lazzaron, Chief Revenue Officer, Sprinklr. "We're thrilled to be partnering with HGS Digital to support the world's most valuable brands."

Businesses using the combined innovation of HGS Digital and Sprinklr benefit from:

- 20+ years of systems integration work.
- 20+ years of social care expertise.
- EPIC™ platform - Engage, Protect, Inform, Create.
- 3+ year partnership with 20+ shared clients.
- Joint technical teams that can analyze requirements and build, deploy, and manage seamless end-to-end solutions across systems.

"Sprinklr is a strategic long-term partner with a game-changing Customer Experience Management (CXM) platform used by the world's most valuable brands," said Venkatesh Korla, HGS Digital CEO. "Our EPIC platform layers listening, reporting, and automation on top of their best-in-class CXM platform to create frictionless customer experiences that help businesses increase revenue and reduce risk while creating strong customer relationships."

Shares of HINDUJA GLOBAL SOLUTIONS LTD. was last trading in BSE at Rs.1182.55 as compared to the previous close of Rs. 1167.45. The total number of shares traded during the day was 3668 in over 641 trades.

The stock hit an intraday high of Rs. 1186.3 and intraday low of 1153. The net turnover during the day was Rs. 4288399.

Source : Equity Bulls

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