Rolta India to receive ISO/IEC 20000-1:2005 ITSM Certification

Rolta India Ltd has announced that the Company is the 21st Company in the world certified by BSI with "ISO/IEC 20000-1:2005 IT Service Management standard.

The Company has implemented IT Service Management best practices, to stream line its processes for change control, availability, capacity, continuity and service level management processes, which guarantees that the complete set of best practices are in place to ensure optimal results and customer satisfaction. Acquisition of ISO/IEC 20000-1:2005 certification is an objective proof that the Company has a world-class IT service management system.

The Company had been certified for BS 15000 for its IT Service Management operations. This new certification is an upgrade of BS 15000 standard, and describes an integrated set of management processes for effective delivery of services. ISO 20000 is aligned with and complementary to the process approach defined within the IT Infrastructure Library (ITIL) from The Office of Government Commerce (OGC), UK.

IS0 20000 certification, is a part of the Company's continuous efforts to improve quality of its high-level IT service management system towards improving its services to its customers and provide benefit to all stakeholders. BSI, the largest and most respected management systems registrar in the world is supported by BSI Group offices, conducted the assessment for the certification.

Mr. Vinay Sawarkar, Sr. Executive Director - of the Company, speaking on the occasion of certification said, "ISO 20000 is increasingly seen as the quality standard for IT Service Management and many Companies are striving to adopt ISO 20000, not only for their own benefit, but also to help qualify and choose suppliers and partner organizations. This certification reaffirms Rolta’s endeavor to adhere to the Best IT Service Management Practices in the world, for its customers, partners and stakeholders".

Source : Equity Bulls

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