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Gartner Positions Unisys as a "Leader" in Magic Quadrant Report for End-User Outsourcing Services, North America
Posted On : 2014-09-20 21:55:20( TIMEZONE : IST )
Unisys Corporation (NYSE: UIS), a leading provider of IT managed services, has announced that Gartner, Inc. has positioned Unisys in the "Leaders" quadrant in the 2014 Gartner Magic Quadrant for End-User Outsourcing Services, North America.
Unisys handles approximately 6.5 million North American IT service events for its clients annually.
The Gartner Magic Quadrant report evaluates service providers on ability to execute and completeness of vision for end-user outsourcing services. As the report states, "Gartner's scope of end-user outsourcing (EUO) services span clients' day-to-day management and operations of the desktop, mobility and the service desk."
According to the report, "Leaders have demonstrated their many years of experience in delivering EUO services, and understand the requirements to successfully deliver these services. They have proven their Ability to Execute their strategic visions. This was particularly evident during the reference-checking portion of the analysis."
"At Unisys, we deliver timely, personalized IT services that enable our clients' end users to stay productive any time, anywhere, using the tools that best meet their needs," said Ron Frankenfield, president, Unisys Enterprise Services. "We are pleased by the increasing recognition we are receiving as a leader in this key growth area."
Unisys end-user services professionals support more than 3.6 million devices globally and handle more than 14 million contacts per year from 15 global service desk locations worldwide, using advanced sensor technology, analytics and other tools to deliver services based on individual users' actual experiences.
Unisys uses best practices from the Information Technology Infrastructure Library (ITIL®) framework for service delivery and a single global service delivery infrastructure to integrate and manage all services uniformly and effectively worldwide.