Knowlarity introduces IVR that can Help Public Utilities provide better service even in the face of budget cut

Knowlarity Communication Pvt. Ltd, the biggest SaaS (Software as a Service) and a pioneer of cloud telephony in India provides Super Receptionist- A Business phone service for Public Utilities that will help provide efficient customer support services 24x7 even in the face of budget cuts and low manpower for every public services such as Municipality, Electricity complaints, Water and other services. The citizens can also lodge a FIR through an ordinary phone with no internet connectivity.

The heart of all the effective public utilities is the working support number which is the only contact point between the public utility company and the public. With urban population increasing exponentially, public utilities are finding it increasingly difficult to cope with the volume of queries about its services. The problem faced by the public is non- responsive phone numbers at most of the time.

Under these circumstances, it is necessary to come up with a solution that provides scalable 'WoW customer experience'without any major cost increments. Super Receptionist is uniquely positioned to help public utility companies & departmentsallowing them to provide enhanced customer experience with the help of intelligent communication systems and innovative contact center solutions. The cost requirement is minimal as there are no Capex Involvement, Also No hardware or software requirement to use this disruptive technology.

From perspective of public, every call is attended by a real person or system so one can call 24x7 to solve one's problem related to public utilities and every call is recorded and tracked. From the public utility departments, it's like listening to every query anytime, anywhere by all the concerned persons even after call is finished. This will also help in fixing the accountability in the public departments and create transparency to fight against deadly virus of corruption. For instance, Super Receptionist is used as a helpline number for municipality in Haldwani.

Mr. Ambarish Gupta, CEO, Knowlarity says, "We have introduced a system that allows customers to self serve intelligently. The customers can simple call any of the Public Utility toll free numbers and log outages, get service disruption alerts via SMS, start/stop services, pay bill, submit meter reading, make inquiries about their account balance conveniently. It is really beneficial and is immediate – costs are kept on a tight leash, services are scaled almost immediately and peak hours are transitioned smoothly".

Super Receptionist is completely integrated all major CRM (Customer Relationship Management Systems) and ERP (enterprise resource planning) system providers such as Sales Force, Zoho, Freshdesk, Zendesk etc.

Super Receptionist helps Public Utility Companies provide stellar customer service even in the face of budget cuts. Now no need to buy and install costly system and pay training and maintenance expenses. Super Receptionist gives the power to get in stated like 1,2,3 in minutes with existing system. It is also awarded by Nasscom as an innovative product in Indian market in 2012.

Source : Equity Bulls

Keywords