Better Customer Engagement is your Recipe for success in a recession hit economy - Mr Ambarish Gupta - CEO, Knwolarity

Your business phone is not ringing as much as you want it to, but that does not mean that it is time to bring down the shutters on your business. You or your salesmen just have to get back to "good ole" customer engagement via prospecting and lead generation.

Before we go further it is important to understand the market. The recession has changed customer behavior. The customers of today are very careful when it comes to spending their money. You, as a product or service provider, will not only have to win their confidence, but their hearts too. It's your job to let them know what you have to offer. And you will have to show them how your product can help in better their lives.

By improving customer engagement processes, you will only gain more customers. There are plenty of methods you can use to help with your ongoing customer engagement. You can start by sending personalized emails to your target audience offering festival discounts, promotional offers and so on. You can look into joining trade shows and add more partners to your network. If your budget is limited, you can go the old fashioned way, grab the nearest phonebook and start cold calling.

It is important how your business is perceived by outsiders. Do you come across as people friendly? If you're worried about your business image, you should work hard on building "organization culture" use technology to create your own organization culture. Use a cloud IVR Service to create a professional image for your company. Divert calls to voicemail, provide call back, and call forwarding services to wow your customers. There is a lot you can do to improve your customer engagement processes if you invest in the right technology. Technology like these will also help you to mark leads as "hot", "warm" and "cold" (based on their business potential) allowing you take appropriate actions to convert them into sales.

Source : Equity Bulls

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